Delete Your Account and Data

Last updated: October 13, 2026

This page explains how to delete your Pari Touch or Pari Pulse account and what happens to your information. If you only want to stop paying, cancel your plan instead (Account tab → Cancel plan); your account stays in place.

Pari Pulse (family manager)

You can delete your account yourself:

1. Sign in at pulse.parinest.com.
2. Open the Account tab.
3. Under Delete account, choose Delete my account and confirm.

When you confirm, we immediately:

• Cancel any active plan with the payment provider (Razorpay or Paddle), with no further charges. If the cancellation can't be confirmed, nothing is deleted and you are asked to try again.
• Remove you as the manager of the people you looked after, so you no longer see their status.
• Delete your profile (name), your push-notification token and your sign-in record (phone number and any backup email login).

What is kept:

• Your billing record (plan, dates and the payment provider's customer and subscription identifiers) is kept, marked as deleted, for accounting, tax and dispute purposes. Razorpay and Paddle keep their own payment records under their policies.
• The accounts of the people you looked after are not deleted, because they belong to them. Once you are unlinked, their missed check-in alerts stop. Their own information, including the alert list you set up, stays until they ask us to delete it, as described below. If you want their information deleted too, tell us when you write to us.

If you can't sign in, email contact@parinest.com with the phone number registered to your account and the words "Delete my Pari Pulse account". We may ask you to confirm the request, and complete it within 30 days.

Pari Touch (the person checking in)

Pari Touch does not have an in-app delete option yet. To request deletion, email contact@parinest.com with the phone number you use in Pari Touch and the subject "Delete my account". We'll confirm we've received it and complete the deletion within 30 days.

We delete the account, phone number, name, check-in history, settings, any screen-unlock signal, and the alert list (names and phone numbers of family members). The family manager will no longer see them, and family members stop receiving alerts about them.

Backups and records we keep

• Records of family members' agreement to alerts and of opt-outs are kept, so opt-outs continue to be honoured (see the Privacy Policy).
• Deleted information remains in our database backups until they expire: daily backups are kept for 14 days, and point-in-time recovery data for 7 days.
• We keep a count of messages sent (channel, type and time, without names or phone numbers) for cost and support purposes.
• Billing records are kept as described above.

Questions

Contact us at contact@parinest.com. See the Pari Touch & Pari Pulse Privacy Policy for more on what we collect and why.