Refund & Cancellation Policy — Pari Pulse
Last updated: October 21, 2026
This policy applies to Pari Pulse plans provided by PARINEST TECHNOLOGIES LLP.
- Paying from India: you are billed by PARINEST TECHNOLOGIES LLP through Razorpay.
- Paying from outside India: our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for those orders, and refunds are issued by Paddle on our behalf.
Free trial
Your first plan starts with a free trial; its length is shown before you subscribe. Nothing is charged during the trial. If you cancel before the trial ends, you are never charged, and alerts stop when you cancel.
Refunds — paying from India
Every plan starts with a free trial so you can try Pari Pulse before paying. Payments made after the trial are not refundable. You can cancel at any time to stop the next payment; your plan stays active until the end of the period already paid for. If you were charged in error or twice, we will refund that charge (see below).
Refunds — paying from outside India
Payments from outside India are processed by Paddle, our reseller, and Paddle's refund policy applies. You can request a refund at paddle.net or from us at contact@parinest.com; include the email address you used at checkout and the receipt or order number. Refunds go back to the original payment method; how long the money takes to arrive depends on your bank or card provider.
Never send us your card number, UPI PIN, one-time codes or passwords; we will never ask for them.
What happens when a payment is refunded
When we refund a payment, the plan it paid for ends immediately and missed check-in alerts for the people on your account stop. Do not rely on a refunded plan for alerts. To turn alerts back on, choose a plan again.
Cancelling
You can cancel at any time on pulse.parinest.com: Account tab → Cancel plan (or Cancel free trial). Plans and payments are handled only on pulse.parinest.com.
- During the free trial: the trial ends straight away, you are not charged, and alerts stop.
- On a paid plan: the next renewal is stopped. The plan stays active, with alerts, until the end of the period already paid for; the Account tab shows that date. After it, alerts stop.
- Cancelling is not a refund. It stops future payments; payments already made are refunded only as described above.
Charged in error or twice
If you think you were charged in error or more than once, contact contact@parinest.com (or Paddle at paddle.net for payments from outside India). We will look into it, and refund any duplicate or mistaken charge to the original payment method.
Contact us
Questions? Contact us at contact@parinest.com.